Terms & Conditions

Pepper’s Pawprints provides professional dog walking and pet sitting services, which may include but are not limited to:

Clients must:

Provide full and accurate details about each pet, including medical history, temperament, and special needs.
Provide all necessary supplies (e.g., food, leash, litter, medications).
Ensure pets are up to date on vaccinations and flea/tick prevention.
Ensure safe and secure access to the home.

Services must be booked at least 24 hours in advance. Last minute slots may be available, just get in contact to find out.
Payments are due 24 hours in advance.
Accepted payment methods: Cash, Bank transfer or PayPal

If your pet becomes ill or injured, I will attempt to contact you or your emergency contact.

If unreachable, I reserve the right to seek veterinary care at your expense.
I am not liable for outcomes of veterinary treatment performed under emergency conditions.

Pepper’s Pawprints will exercise exceptional care in handling pets.
I am not financially responsible for damage or injury caused by pets to property, people, or other animals.
It is the owner's responsibility to ensure that their pets are friendly and safe to be around others. I ask that any behavioural issues or reactivity be made clear to me in our initial conversation.

In accordance with current legislation:

Owners of dogs identified as XL Bully types must provide a copy of their Exemption Certificate prior to any service.
The dog must be neutered, microchipped, and muzzled and on lead when in public (including during walks).
A suitable, well-fitting muzzle and lead must be provided for all walks.
If these documents and equipment are not provided, Pepper’s Pawprints reserves the right to refuse service and no refund will be issued.
All handlers will follow government guidelines and exercise caution when handling these breeds.

All keys or entry instructions provided will be stored securely and returned upon request.

I may take photos of your pet(s) during my service for promotional use. No identifying information about the owners will be shared.
Please let us know in writing if you do not wish your pet’s photo to be used.

In extreme weather conditions, outdoor walks may be shortened, rescheduled, or replaced with indoor play for the safety of the pet and myself.

Overnight stays typically span from 8 PM – 8 AM unless otherwise agreed in writing.
Any additional visits before or after the overnight stay may be charged separately.
Clients must provide a clean and safe environment, basic amenities, and reliable access to the property. I will provide an airbed and sleeping bag.
For safety and insurance purposes, Pepper’s Pawprints will not allow third parties into the property during the overnight stay.
A deposit of 50% may be required to secure bookings, especially for overnight or holiday periods.

Additional charges may apply for households with more than two pets.
All pets must be compatible with each other and with myself.
Any pet-specific needs (e.g., separate feeding areas, medication) must be clearly outlined during the initial consultation.

By booking any of my services, the client confirms they have read, understood, and agreed to these terms and conditions.